Appointments

Routine appointments

For non-urgent GP appointment requests, please submit an online consultation (Accurx) before 11am. Routine appointment requests are available to be submitted until 11am (or earlier if capacity is reached sooner). If you are unable to use the internet for any reason, or you require a clinically urgent GP appointment after 11am, please call us on 01926 492311. All requests are reviewed (triaged) by a GP, and we will be in touch with you with the appropriate next steps. This may be to refer you to another service (such as a pharmacy), or to book you in for an appointment with the appropriate clinician. This may be on the same-day, within three days or within four weeks depending on the clinical urgency. For all other appointments, such as nurse appointments, please phone us.

Appointments are available throughout the day during our opening hours. Please select one of the below appointment types, to get the best suited help on time.

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.

Pharmacy First - Your Go-To for Quick Healthcare

What is Pharmacy First?

Pharmacy First is an NHS initiative that makes it easy for you to get healthcare advice and treatment for common conditions through your local pharmacy. No need for a GP appointment or prescription for issues like:

Sinusitis
Sore throats
Earaches
Infected insect bites
Impetigo
Shingles
Uncomplicated urinary tract infections in women

How Can Pharmacy First Help?

Pharmacy First provides prompt treatment and advice for these common conditions. Pharmacists might offer over-the-counter or prescription medications based on your needs, and all consultations are private. You can also be referred by NHS services like NHS 111 or your GP.

Additional Support from Pharmacies

Minor Ailments: Pharmacists can help with a variety of everyday health issues such as colds, flu, aches, pains, rashes, and cystitis. They can also assist with emergency contraception, pregnancy tests, and needle exchange services. No appointment is needed, and they will refer you to a doctor if necessary.
Medication Advice: Pharmacists are experts in safely using medicines. If you have questions about your prescriptions or over-the-counter drugs, they can provide guidance. For new long-term medications, the New Medicine Service offers ongoing support. If you take multiple medicines, the Medicines Use Review (MUR) can help ensure you’re using them correctly.
Repeat Prescriptions: Pharmacists can manage your repeat prescriptions, saving you a visit to the GP if your condition is stable. If any issues arise with your medication, your pharmacist can consult with your GP on your behalf.
Healthy Living Advice: Pharmacies can support your overall health by offering advice on diet, exercise, and smoking cessation. They provide nicotine replacement therapies and regular check-ins to help you quit smoking and stay healthy.

Pharmacy First is here to make getting the care you need simpler and faster.

Online Consultation

Our Online Consultation service will let you request GP appointments, advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will respond to your request before the end of the next working day. Please note that GP appointments may be assessed as requiring a same-day appointment, but may also be assessed as routine to be booked within four weeks.

Call the Practice

Submitting your GP appointment request online is preferable as this frees up the phone line for those who need extra assistance. If you have access to the internet, you may be asked to submit your own request.

If you are unable to use the internet for any reason, or require an urgent GP appointment, then appointments can be booked by calling the practice. Routine GP appointment requests should be submitted before 11am. Outside working hours please call NHS 111.

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.

Telephone: 01926 492311

Urgent Appointments

When the Health Centre is open, urgent problems can be dealt with at Emergency-Only Appointments.

These appointments are available to patients with a new illness or condition that has arisen in the last few days and that requires urgent medical attention before the next available Routine or ‘Book on the Morning’ appointment.

To book an Emergency-Only appointment please attend the Health Centre or call the practice. Our reception team will take the details which will be triaged by a GP and actioned accordingly.

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.

Telephone: 01926 492311

Cancelling your appointment

Please make every effort to keep your appointment. If you are unable to make it, please cancel it as soon as possible, using one of the methods below, so that it can be reallocated to another patient in need. Your help will avoid a significant waste of NHS resources and is much appreciated.

Alternatively, you can follow the instructions on your appointment reminder text and reply, to cancel an appointment.

Please note that if an appointment is cancelled with less than two hours’ notice, this will be treated as a non-attendance. We operate a “did not attend” policy, and the non-attendance of three or more appointments within a 12 month period may result in your removal from the Practice.

Cancel your appointment

Submit an appointment request

Start here

Extended Access

Pre-bookable face to face and telephone appointments in the evenings and weekends are available through Enhanced Access at Avonside Health Centre. No walk-in patients will be accepted.

Please note: Saturday morning GP appointments (8.30am to 11.30am) at Avonside may be booked up to two weeks in advance.

Home Visits

Home visits are made in emergencies or when the patient is too unwell to attend the Practice.

Whenever possible please try to request home visits before 11am. A doctor may telephone you to assess your problem in more detail or to plan the urgency of your visit.

Please remember several patients can be seen in the Practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Telephone: 01926 492311