PCSE/NHS England Address Verification – Important Information

We are aware that some patients have recently received a request to confirm their home address. This communication may be sent by letter, email or text message as part of an NHS England programme to ensure patient records are accurate and up to date.

We would like to reassure patients that these communications are genuine and legitimate. NHS England regularly contacts patients to check that their address details are correct so that important health information reaches the right people.

For patients who receive a letter, the correspondence is sent by Primary Care Support England (PCSE) on behalf of NHS England.

For further information, please visit:

• NHS England FAQs: https://www.england.nhs.uk/contact-us/faqs-confirm-your-home-address-communication
• PCSE: https://pcse.england.nhs.uk/members-public/my-details-and-nhs

How will I know the communication is genuine?

NHS England has confirmed that:

• Letters are sent by PCSE on behalf of NHS England.
• Legitimate emails are sent from noreply.nhs.confirm.your.address@nhs.net.
• Legitimate text messages will appear from “NHSdetails” on most smartphones.

What should I do if I receive one?

Please follow the instructions provided in the letter, email or text message to confirm that the NHS holds the correct address for you. Depending on the communication received, you may be able to respond online, by text or using the details provided.

For further information, please visit:

• PCSE: https://pcse.england.nhs.uk/members-public/my-details-and-nhs
• NHS England FAQs: https://www.england.nhs.uk/contact-us/faqs-confirm-your-home-address-communication

If you have received one of these communications, please be reassured that it is a genuine NHS process designed to help keep patient records accurate and ensure you continue to receive important information about your healthcare.

If you’re ever unsure about a message, you can contact us to check.