Contact the practice
Avonside Health Centre
Portobello Way
Warwick
CV34 5GJ
Telephone: 01926 492311
Out of Hours: 111
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm Online requests open from 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm Online requests open from 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm Online requests open from 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm Online requests open from 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm Online requests open from 8:00am to 6:30pm |
| Saturday | 8:30am to 11:30am We are open on some Saturdays for pre-booked appointments only, and phone lines will not be open |
| Sunday | Closed |
If you need help when we are closed
For all non-urgent medical concerns/requests, we encourage patients to submit an Online Consultation and we will get back to you by the end of next working day.
You can contact NHS 111 in case of urgent matters which is not an emergency.
Out-of-hours services are generally busy – if your query is of a non-urgent nature and you can wait until the surgery reopens, we advise you to use our Online Consultation service instead and get a response from the practice before the end of the next working day.
How to make a complaint
We are aware that things can go wrong resulting in an unsatisfied experience. We are aware that things can go wrong resulting in an unsatisfied experience. Please check our Complaints Policy to advise us about any concerns you may have.
If you are making a complaint on behalf of someone else, even if they are within your family, you must have their permission to do so. In these circumstances, consent from the patient will be required before we can respond to your complaint unless the patient is not able to provide consent. You can advise on the complaint form you are submitting this on behalf of someone else. We will obtain consent from the patient before responding to you on these matters.
Parliamentary and Health Service Ombudsman
The parliamentary and health service ombudsman may investigate complaints on your behalf, but only if your complaint has already been investigated at a local resolution and independent review level. The Ombudsman is independent of government and the NHS. The service is confidential and free. There are time limits for taking a complaint to the Ombudsman, although they can be waived if there is a good reason to do so.
If you have questions about whether the Ombudsman will be able to help or about how to make a complaint you can contact them in the following ways:
To take your complaint to the Ombudsman, visit the http://www.ombudsman.org.uk/make-a-complaint or call 0345 015 4033.
