Join Our Team

We are actively recruiting for two Care Navigators (Care Coordinator) to join our team.

Job Overview
Avonside Health Centre is a friendly and forward-thinking GP practice where patient care is at the heart of everything we do. We are looking to recruit a full-time Care Navigator to join our supportive and diverse team under the Additional Roles Reimbursement Scheme (ARRS).

This is an excellent opportunity for someone who is passionate about delivering high-quality patient care and wants to play a key role in improving the patient journey.

Practice opening hours 08:00 to 18:30 on working days (occasional Saturdays 08:30 to 12:30). Shift patterns include:

• AM (08:00 to 13:00)
• PM (13:00 to 18:30)
• All day (08:00 to 18:30 with one hour lunch)

We recognise that our team is our greatest asset and are committed to creating a positive and supportive working environment. We offer salary progression following successful completion of probationary period, and ongoing training and development opportunities.

The Care Navigator role ties all aspects of patient care together including assisting patient queries and booking appointments to processing secondary care communications. The key focus is to improve a patients journey and experience to ensure they receive the best care possible.

We believe our team are our strongest assets, and as such we strive to provide a positive and supportive working environment. We offer a salary progression plan for this role as well as membership of the generous NHS Pension Scheme, occupational sick pay after 12 months employment, and we also provide access to an Employee Assistance Programme.

Responsibilities

• Covering front-desk and answering/initiating telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
• Booking appointments with a variety of clinicians and Allied Health Professionals
• To provide an efficient administration service for GPs. This includes the processing and booking of secondary care referrals/letters, typing minutes and actioning emails
• Supporting staff with general administrative tasks as requested
• To liaise, arrange, attend and minute meetings as required, including multi-disciplinary team and palliative care meetings
• Supporting clinical staff with general administrative tasks such as laboratory requests, prescription requests and document administration
• Assist management with clerical and administrative duties including recalls, coding and minutes
• Clinical data audits and searches to support and provide recalls and care planning
• To provide cover for colleagues during periods of sickness and annual leave.
• To code relevant data on Practice systems
• Support patients to access services by ensuring service information is up to date, working with Allied Health Professional to support and develop this

Experience

• Previous office experience is desirable for managing administrative duties effectively.
• Experience of working in a customer-service type role is essential.
• Strong communication skills, both verbal and written, are necessary for interacting with patients and healthcare professionals.
• Experience in a healthcare setting is advantageous but not mandatory.
• Proficiency in using office software and electronic health record systems is preferred
• A compassionate approach to patient care is vital, along with the ability to work collaboratively within a team environment. This role offers an opportunity to make a meaningful impact on patients’ lives while developing valuable skills within the healthcare sector.

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

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