Job Vacancies

Avonside Health Centre is a friendly Practice and patient care is at the forefront of everything we do.

We are looking for a new Patient Coordinator to join our diverse team and to help promote our values as a Practice. We believe our team are our strongest assets, and as such we strive to provide a positive and supportive working environment. 

Our mission statement is to provide the best possible healthcare service within the scope of our resources in a caring, confidential and courteous environment. 

As a Patient Coordinator you will often be the first point of contact for our patients, and the candidate must be person-centred and a team player with an eye for detail and accuracy. 

We offer a salary progression plan for this role, membership of the generous NHS Pension Scheme, occupational sick pay after 12 months employment, and we also provide access to an Employee Assistance Programme. This provides unlimited free confidential advice in a number of areas, such as legal and financial advice and online self-help resources, and also offers free counselling sessions. 

There is potential for development and progression to other areas of the Practice including document administration, referrals and more.

If you would like to make any informal enquiries please email the management team at practice.manager@avonsidehc.nhs.uk

Minimum of 15 hours per week needed.

Working hours/shift patterns:

• Mornings 8.15 to 13.00
• Afternoons 13.00 to 18.00
• All day 8.15 to 18.00 with a 1 hour unpaid lunch break
• Overtime may be required to meet the needs of the Practice when needed e.g. annual leave/sickness cover
• Limited evening and weekend clinics for Extended Hours

As a Patient Coordinator in General Practice your responsibilities include:

• Booking appointments with a variety of clinicians and Allied Health Professionals
• Processing registrations / deductions
• Processing medication requests
• Chaperone for clinicians 
• Providing front-of-house reception services to patients, checking in patients and answering/resolving queries as needed both in-person and over the phone 
• Dealing with inbound and outbound post as required 
• Updating patient records as required
• Supporting the Clinical team with referrals and admin

This list is not exhaustive and you will be expected to complete tasks as necessitated by your role and complete reasonable management requests that fall within the scope of the role from time to time

Benefits:

• Company pension
• On-site parking
• Sick pay
• NHS Discounts

To submit your application please send your covering letter and CV to practice.manager@avonsidehc.nhs.uk with the subject “Patient Coordinator Application”.